(That wad their way of apologizing or exusing themselves). So I send another email asking what’s going on and get a response that since I submitted 2 emails my ticket was moved back down to the bottom. But emails, despite their promises may take 3 days get answered. In short, you CANNOT contact anyone about it, you can only email. So there I learn that live chat is basically if you have a question regarding the functions of the site, but it is basically useless regarding the things that really matter. Open a chat, explain to the woman really respectfully what is going on, she looks it up for 10 minutes and responds by saying that she sees my ticket (email) and that she will escalate it to the top… blah blah blah. Of course there is no one to talk to until you sign up for the live chat at ($9 a month). Projects are on hold, business stops, Wave is running me into the ground…. You can imagine how angry I feel about now. I respond within 2 minutes with snapshots of communications and conversations straight from my client explaining who he is and that he authorized the payment.Ī day or two goes by and nothing. Again they ask for communications and authorizations. That same day I get an email from the department that deals with the money saying in fancy words that they are withholding my money for security reasons until they can confirm some details. (by details I mean force me to show them communications between me and my clients). But then I thought it was only because I was a new customer so they had to confirm some details. I say “again” because I had the same thing with my first few small transactions. I email Wave asking what’s the deal with the money. Keep in mind that i’m a new startup that needs my money right away, or at least when promised.Ģ days go by and no money. They clearly have no clue what it means to run a professional service. You will not find any of that in this company. Moving along to the stuff that matters even more…Ĭustomer service, honesty and professionalism. Way too annoying to work with on a daily basis for a professional company. It is slow, freezes and crashes all the time. One sad truth about this company that you’ll notice right away is that their servers or hosting is worse than blogs were in 1980. With simple budgeting tools, real time investment tracking, and more, Wave’s personal tools are the best way to master your personal finances. Use Wave’s personal finance tools to gain better insights into where your money goes. With guaranteed accuracy, direct deposit and employee self-service all included, at $5 per employee per month or less it’s never been more affordable for your employees to get paid. Now, use Wave’s Payroll tools in America and Canada to take the headaches out of running your payroll. Use Wave’s invoicing tools to stay professional, get paid faster, and keep track of where your money is.Įveryone loves getting paid, but no one likes running payroll. Email invoices right from Wave, and collect credit card payments through our payment processing. Choose the template that best reflects your business, load your own logo, and choose a color for your invoices. Use Wave’s invoicing tools to collect your money faster. Collaborate with your accountant or bookkeeper in real-time, and save both of you time! And even though it’s easy to navigate and understand, it’s still a real, double-entry application. With our automatic bank connections, your information flows seamlessly into Wave, without the manual entry. Use the 100% free accounting tools in Wave to gain the insights you need, without the legwork. With an easy to navigate interface and single login, it’s never been easier to find what you need, when you need it. With our total focus on small business owners, you’ll never have to navigate inflated or cluttered to find what you need, right now. Wave is a fully integrated solution designed for small businesses with 9 employees or less.
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